Contact Us
Please note hours of operation for each division listed below.
Contact our Offices
Cape Connect Internet (Pty) Ltd
27 Delson Circle
Somerset Business Park
Somerset West
Office Hours
Sales and Accounts phone lines open
8:30 am to 5 pm Monday to Thursday
8:30 am to 4:30 pm on Friday
Sales only WhatsApp during these hours: 067 312 8691
Support phone lines open
8:30 am to 10 pm Monday to Friday
10:00 am to 1:00 pm Saturday and Sunday
SLA available for after-hours support
Phone
Please note that our phone system does not accept SMS messages.
(021) 300-1000
Fax
(086) 645-0552
Contact Sales
Email: info@cape-connect.com
Contact Accounts
Email: accounts@cape-connect.com
Contact Support
Email: support@cape-connect.com
Subscribe to our Telegram notifications channel for notifications regarding outages and maintenance that may affect your service.
Join our WhatsApp Channel for additional communication regarding products, services and outages.
If you are a customer with an SLA, please use the query escalation matrix that is detailed in your service level agreement.
Notification Channels
Subscribe to our Telegram notifications channel for notifications regarding outages and maintenance that may affect your service.
Join our WhatsApp Channel for additional communication regarding products, services and outages.
Legal
In terms of section 75 of the Electronic Communications and Transactions Act ("the Act") Cape Connect Internet (Pty) Ltd has designated the Internet Service Providers' Association (ISPA) as an agent to receive notifications of infringements as defined in Section 77 of the Act.
Internet Service Providers' Association (ISPA)
Address: PO Box 518
Noordwyk
1687
Telephone: 010 500 1200
Email: takedown@ispa.org.za / complaints@ispa.org.za