Wireless Internet Services

Wireless Features

This service is designed for humans who want to use the internet as much as they want - for some downloading, streaming media, browsing, and more. It is not designed for computer programs that are setup to continuously download 24/7, every day. The vast majority of our clients will be able to use as much as they want and consider this connection to be uncapped. However, we will take action against the very small minority who through their usage start affecting all of our other clients' internet experience.

One Hop to Fibre

Our wireless services are provided from fibre-fed towers, which means your wireless service is a single hop from a direct fibre connection.

Our wireless network is extensive and stable, providing uncapped solutions to meet your needs. Our technicians and installers ensure that you receive the best possible wireless service to home or business.

All services come with a static public IPv4 and IPv6 address as standard and are subject to our Fair Use Policy.

NOTE: All speeds are provided as "up to". The speed listed is the maximum speed allocated per package.

Peering & Redundency

We peer extensively with all the major players such as Google, Netflix, Microsoft, and a variety of CDNs to provide your link to these services over the shortest path.

We have built-in redundancy and 24/7 network monitoring to ensure beyond industry standard uptime, with multiple undersea routes to content providers further afield.

All our access points have backup power and redundant routes, which means that our service stays online during power failures and fibre breaks.

Need to incorporate VoIP or a seamless security system? See our VoIP and AJAX pages.

Tailored for You

Our packages cater for every speed and budget requirement.

Our Client App provides self-management of your account and use stats, along with support features.

Our Wireless packages are month-to-month and 12 month contracts are available for our high-speed low-cost our Heatzone product. A bolt-on SLA is available on request.

Not sure what you need? We're happy to help with advice.

What is required?

Your installation will have an antenna mounted on a bracket and pole on your roof, with a shielded outdoor network cable running into the building. This will connect to a power supply for the radio, and will also connect the radio to your router inside the house.

This equipment will be positioned in the best spot to connect wirelessly to our access point.

It is essential that you provide a surge protected multiplug for your radio and router to prevent any damage to your equipment in the event of power failures or power surges.

How do I know I can use this service?

This service is "line of sight" dependent. The location were we mount your antenna needs to be able to physically see our access point, with no trees and buildings in the way. We will make sure you can receive a stable service by first performing a free site survey before processing your application for service or installing any equipment.

A reliable wireless service depends on distance from our access point, trees/buildings in the way, and nearby wireless interference. We will not connect you if there is any doubt of providing a stable service to your address.

See our wireless cover here
Routers

We provide three router options:

* Purchase a router correctly specced to your service from us. We will be able to assist with comprehensive troubleshooting
* Provide your own compatible IPv6-ready router, which you self-manage. Limited troubleshooting on this service will be available.
* We provide a free-to-use router with a 12 month contract, which is returned to us at the end of service. T&C apply

NOTE: We do not support the use of illegal streaming services or illegal TV boxes on our network, as these pose a major security risk to your home network.

Wireless for Business

We are able to provide stable and reliable wireless connections for business use.

Dedicated point-to-point wireless links are available on request, depending on location and availability. These may be used as primary or back-up business connections.

Higher speeds than those advertised below may be available for business use, but will be evaluated on a case by case basis for suitability.

99-199/ m

LifeLine Wireless

Basic internet access only

Apply

350/ m

Uncapped 5Mb

Low cost uncapped wireless

Apply

550/ m

Uncapped 10Mb

Small household internet

Apply

750/ m

Uncapped 20Mb

Multi-user and small business

Apply