Cape Connect Service Level Agreement

Options and Pricing

Bolt-On Service Level Agreement

If you are running a business from home or have an SME connection, your service is best-effort by default. This means that telephonic and email support is available during office hours only.

For prioritised and after hours support, we offer the option of adding an SLA to your monthly package.

Pricing is based on time-to-respond, as a percentage of your current package price, and charged in addition to your monthly package. For example, if your package is R1000 per month and you apply for a Level 1 SLA, your SLA will cost an additional R1250 per month (125% of your monthly package), making your total cost per month for package and SLA R2250.

Level 1 SLA

office hours SLA

  • Subs x 125%

Level 2 SLA

24/7 SLA

  • Subs x 150%

Level 3 SLA

24/7 SLA

  • Subs x 200%